Due to the nature of custom handcrafted items, once an order is placed it cannot be cancelled. While we don’t accept cancellations or returns except in the event of misrepresentation or damage in shipping, we stand behind each and every sale. If your item is received damaged due to shipping, or you are unhappy with your purchase in any way, please contact us within 5 days of delivery. Thanks!
Additional non-returnable items:
Gift cards
Digital Downloadable products
To complete your return, we require a receipt or proof of purchase.
Refunds
In the event of misrepresentation, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We are not responsible for items damaged in shipping. If damaged in shipping, a claim will be made with the shipping company and you will receive a refund direct from the shipping company.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at diana@dianabudreaudesign.com and send your item to: 725 Crown Pointe Dr., Apt. 701, Lebanon, IN 46052-8354, if so instructed.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, you should mail your product to: 725 Crown Pointe Dr., Apt. 701, Lebanon, IN 46052-8354.
Need help?
Contact us at diana@dianabudreaudesign.com for questions related to refunds and returns.
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